Support

The Help You Need,

When You Need It

Because the Bluize solution is such an extensive and highly customisable business tool, even our most experienced clients will never know, or need to know, how to do absolutely everything that the Bluize system is capable of – it just isn’t necessary.

That’s why we’ve placed such an emphasis and investment in our industry-leading support services. Our staff are Bluize experts, so you don’t have to be, and there is always someone available to answer your questions and assist you. Our clients always have access to the help they need

24 Hour HelpDesk 1300 557 587

Hospitality is a 24/7 industry, so we’ve committed to our HelpDesk support being available 24 Hours a day, 365 days a year.

We understand that when something doesn’t work it can prevent you from operating your business and serving your customers, so there is always a Bluize expert available to help.

Dedicated Venue Specialist

Our HelpDesk is the first contact point for support and assistance, and most questions and needs will be addressed by the HelpDesk. However, more than just providing support and assistance, we’re here to help your business grow and progress, and our Venue Specialists are the key to this service.

Each of our clients has a dedicated Venue Specialist assigned at the beginning of our relationship, performing your installation and developing an intimate knowledge of your business and its operations. These are our most experienced and knowledgeable staff and they maintain regular contact with their clients and perform regular site visits to understand the changing needs of the business and keep you informed of new technologies and features that become available.

Your Venue Specialist is your key contact in getting the most from your Bluize solution and their sole focus is to look after the operational needs of their clients.

Platinum Membership

The Bluize Platinum Membership is designed to reward our loyal clients for their continued support and business by providing an affordable fixed-price support services agreement. Clients get the peace of mind of knowing they have access to support and assistance when they need it, and they know exactly what they’ll be paying.

The Platinum Membership also provides members with discounts on additional services, training, equipment loans and purchases, as well as additional member-only benefits. And every Platinum Membership includes the huge saving of free software upgrades.

Help Documentation

While most of our clients prefer to call our HelpDesk with questions about how to best utilise their Bluize solution, or discuss this with their Venue Specialist, some prefer to research this information themselves, so we provide fully detailed user manuals to all our clients.

We also supply a range of Quick Cards to provide a convenient reminder of the required steps and useful hints when completing operations that are performed on a regular basis. Newly trained users find this particularly helpful to have a quick reminder close at hand.