Hospitality is a 24/7 industry, so we have committed to our HelpDesk support being available 24 Hours a day, 365 days a year. We understand that when something doesn’t work it can prevent you from operating your business, so there is always someone available to help.

Our HelpDesk is always the first contact point for support and assistance, and most issues and questions will be addressed by the HelpDesk. However, more than just providing support and assistance, we’re also here to help your business grow and progress, and our Venue Specialists are the key to this service.

Each of our clients has a dedicated Venue Specialist assigned at the beginning of our relationship, performing your installation and developing an intimate knowledge of your business and its operations. These are our most experienced and knowledgeable staff and they maintain regular contact with their clients and perform regular site visits to understand the changing needs of the business and keep you informed of new technologies and features that become available. Your Venue Specialist is your key contact in getting the most from your Bluize solution and their sole focus is to look after their group of clients.

The Bluize Platinum Membership is designed to reward our loyal clients for their continued support and business by providing an affordable fixed-price support services agreement. Clients get the peace of mind of knowing they have access to support and assistance when they need it, and they know exactly what they’ll be paying.

The Platinum Membership also provides members with discounts on additional services, training, equipment loans and purchases, as well as additional member-only benefits. And every Platinum Membership includes the huge saving of free software upgrades.

While most of our clients prefer to call our HelpDesk with questions about how to best utilise their Bluize solution, or discuss this with their Venue Specialist, some prefer to research this information for themselves, so we provide fully detailed user manuals to all our clients.

We also supply a range of Quick Cards to provide a convenient reminder of the required steps and useful hints when completing those operations that are performed on a regular basis. Newly trained users find this particularly helpful to have a quick reminder close at hand.